Top topics
Everything we promise, and how each promise works.
All questions, by topic
Orders
- Track my orderTracking is in My orders: status, promised window and carrier steps. The courier calls you on delivery day. Without an account, the Track my order page takes the order number and phone.
- My order is lateThe window shown at checkout is a promise: once it has passed, check the carrier steps in tracking, then contact us and we chase the courier.
- Cancel my orderYou can cancel until the order is on the way, from its details. A card or Wallet payment is refunded within 24 hours. Once shipped, refuse the parcel from the courier or open a return after delivery.
- Change my orderAddress, phone or slot can be changed from the order until it is being prepared. To change an item, cancel and reorder: nothing is charged twice.
- Damaged, wrong or missing itemOpen a return from the delivered order with the reason and a photo: the pickup is free and the refund or exchange follows receipt. A missing item is reported the same way.
- I never received my orderIf tracking says “delivered” and you have nothing, check with neighbours or the caretaker, then contact us within 48 hours: we investigate with the carrier and refund you if the parcel cannot be found.
Returns and warranty
- Returns and refundsYou have 30 days after delivery to return an unused item in its packaging. Open the return from the order, we arrange the pickup; the refund leaves within 7 days of checking.
- Where is my refund?The refund leaves after the returned parcel is received and checked: instant to Wamia Wallet, 3 to 5 working days to your card. The status of the return and of each refund is in My account › Returns.
- How the warranty worksThe warranty period is on the product page and honoured by the shop or the brand. A covered defect is reported from the order, like a return, with a photo or a video of the problem.
Products and shops
- Order a product from a screenshotSend us the screenshot or photo: we find the product in the catalogue and offer up to three matches. Confirm the right one, then order from its page or write to the shop.
- A question about a productSize, colour, availability, warranty: the shop answers best. Tell us which product (name or photo), we find it and open the conversation with the shop.
- How are shops verified?Every shop is checked before it opens: identity, trade register and address. The Verified shop badge confirms it on its products.