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Returns and refunds

You have 30 days after delivery to return an unused item in its packaging. Open the return from the order, we arrange the pickup; the refund leaves within 7 days of checking.

Updated on 8 November 2026

30 days to change your mind

Return an unused item in its original packaging within 30 days of delivery. Some items (hygiene, personalised products) cannot be returned.

Refund

Once the parcel is received and checked, the refund is issued within 7 days to your Wamia Wallet (instant) or your card. The return fee (14 DT) applies only to a change of mind.

Steps

  1. 1From My account › Orders, open the order and choose “Return an item”.
  2. 2Give the reason; for a defect or a wrong item, attach a photo.
  3. 3We arrange the pickup or tell you the drop-off point.

Frequently asked

How long do I have to return an item?

30 days after delivery, unused and in its original packaging.

Does a return cost anything?

14 DT only for a change of mind; free for a defective or wrong item.

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